Get in Touch With Us

Got a question about a review, spotted something that needs updating, or want to flag a concern about how we cover payout speeds and bonus terms? Here is how to reach the US Casinos team, and what you can expect once you do.

How to Reach the Team

Email is the best way to contact us. We read every message that comes in and try to reply within two working days. Send your note to [email protected].

A short description of what your message is about helps us route it to the right person and respond faster. If it relates to a specific casino, mentioning the name and the page you were reading saves us a back-and-forth.

What We Can Help With

• Questions about our rankings — If you want to understand why a casino sits where it does, or how we weigh payout speed against bonus size, ask and we will explain our reasoning.
• Corrections — Withdrawal times, bonus terms and licensing details change. If you notice something on jadenet.org that looks out of date, tell us and we will look into it.
• Content suggestions — If there is a payment method, state-specific rule, or a casino category you would like covered in more depth, we welcome the idea.
• Partnership or editorial enquiries — Operators and industry contacts can introduce themselves and outline what they have in mind. We are upfront that this site earns commission from some listed operators, but that relationship never decides how a casino is rated.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, say so in your message. We will point you toward state and national support services rather than trying to advise you ourselves.

What We Cannot Do

We are an independent review and comparison site, not a casino operator, a payment processor, or a regulator. That means we cannot access anyone's casino account, resolve a specific withdrawal dispute, process a refund, or override a casino's own terms. Those requests need to go to the customer support team of the casino in question, since only they can see your account and transaction history. What we can do is help you understand what a licensed operator is generally required to offer, and point you toward the questions worth asking their support team directly.

If your issue involves a licensing body or a state gaming commission, that is also outside what a contact form can fix — those complaints go through the regulator that licenses the operator in your state.

Before You Write In About a Specific Casino

If your message concerns a particular operator's payout speed, bonus terms, or account verification process, a few quick checks can save time:

1. Confirm the casino holds a valid license for your state, since eligibility and legal protections depend on it.
2. Check whether the delay relates to identity verification (KYC), which most licensed casinos require before a first withdrawal.
3. Look at the bonus terms tied to your account, as wagering requirements or maximum withdrawal caps can affect how much and how fast you are paid.
4. Note whether the site uses HTTPS encryption and has a visible license number, both signs of a properly regulated operator.

Readers comparing operators outside the standard licensed US market sometimes ask us about alternatives — if that describes your situation, our page on Best Non GamStop Casinos 2026 covers that topic separately.

A Note on Response Times and Tone

Every message is read by a person, not an automated system. Response times run around two working days under normal circumstances, though they can stretch during busier periods. We will not promise a specific outcome on any individual enquiry, but we will always acknowledge your message and try to point you in a useful direction, even where the answer is simply "that's a question for the casino's support team."

Responsible Gambling Support

If gambling has stopped being enjoyable, or is affecting your finances, relationships, or wellbeing, please reach out for support rather than trying to manage it alone. Most licensed US operators offer self-exclusion programs, deposit limits, and time-out tools directly in account settings. National organizations such as the National Council on Problem Gambling also offer confidential help. If you mention this in a message to us, we will do our best to point you toward resources relevant to your state, though we are not a substitute for a support helpline or a licensed counselor.

Whatever the reason for getting in touch — a correction, a question about how our reviews work, or a concern about a specific operator — we appreciate you taking the time to reach out.